Cook's Castle Penrith - Terms and Conditions

Welcome to Cook's Castle Penrith! By accessing our premises, using our services, or placing an order, you agree to be bound by the following Terms and Conditions. Please read them carefully.

 

1. General: 

  • These Terms and Conditions govern your interaction with Cook's Castle Penrith, located at 2/560 High Street, Penrith New South Wales 2750, Australia.
  • Cook's Castle Penrith is an Indian restaurant offering dine-in, takeaway, and delivery services (where applicable).
  • We reserve the right to amend these Terms and Conditions at any time without prior notice. The latest version will be available on our website or upon request. 
  • Your continued use of our services following any changes constitutes acceptance of those changes.


2. Reservations (Dine-in):

  • Reservations can be made via phone 0434703907, online through our website, or in person.
  • We will make reasonable efforts to accommodate your preferred time and date, but availability is not guaranteed.
  • For larger bookings, a deposit may be required. Details will be provided at the time of booking.
  • We kindly request that you notify us as soon as possible if you need to cancel or amend your reservation.
  • Failure to arrive within 15 minutes of your scheduled reservation time may result in the cancellation of your booking, especially during peak hours.


3. Ordering (Takeaway & Delivery):

  • Orders for takeaway and delivery can be placed via phone [Insert Phone Number], online through our website [Insert Website Address if applicable], or through third-party delivery platforms (if applicable).
  • Please ensure that all order details, including your name, contact information, address (for delivery), and order items, are accurate. We are not responsible for errors in orders placed due to incorrect information provided by you.
  • Confirmation of your order will be provided verbally (for phone orders) or electronically (for online orders).
  • Menu items and prices are subject to change without prior notice. The prices displayed at the time of order placement will be honored.
  • Delivery times are estimates and may vary due to factors beyond our control, such as traffic, weather conditions, and order volume. We will endeavor to deliver your order within the estimated timeframe.
  • Delivery charges may apply and will be communicated to you at the time of ordering. Minimum order values may also apply for delivery.
  • Payment for takeaway and delivery orders is due at the time of order placement (online) or upon collection/delivery (cash or card, as accepted).


4. Menu and Allergens:

  • Our menu provides descriptions of our dishes. If you have any questions about ingredients or preparation methods, please ask a member of our staff before placing your order.
  • We take allergies seriously. Please inform us of any allergies or dietary requirements you may have when placing your order.
  • While we take precautions to prevent cross-contamination, our kitchen handles various allergens, including but not limited to gluten, nuts, tree nuts, peanuts, soy, dairy (lactose), and MSG. Therefore, we cannot guarantee that any dish is completely free of allergens. Customers with severe allergies are advised to exercise caution and inform us of the severity of their allergy. We may not be able to accommodate all severe allergies.


5. Payment:

  • We accept various forms of payment, including Cash, credit cards (Visa, Mastercard), debit cards, contactless payments.
  • All prices are inclusive of applicable taxes (GST).
  • For dine-in, payment is due upon completion of your meal.
  • We reserve the right to request prepayment for large orders or group bookings.


6. Customer Conduct (Dine-in):

  • We strive to provide a welcoming and enjoyable atmosphere for all our guests. We kindly request that you conduct yourself in a respectful and considerate manner while on our premises.
  • We reserve the right to refuse service to anyone who is behaving inappropriately, is intoxicated, or is otherwise disruptive to other guests or staff.


7. Intellectual Property:

  • All content on our website, menus, and promotional materials, including but not limited to logos, images, text, and designs, is the intellectual property of Cook's Castle Penrith and is protected by copyright and other intellectual property laws.
  • You may not reproduce, distribute, modify, or otherwise use our intellectual property without our prior written consent.

 

8. Limitation of Liability:

  • To the maximum extent permitted by law, Cook's Castle Penrith shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our services or premises. 
  • Our total liability to you for any direct damages shall be limited to the amount you paid for the specific service or order in question.
  • Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law. 


9. Governing Law and Jurisdiction:

  • These Terms and Conditions shall be governed by and construed in accordance with the laws of Australia. 
  • Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Australia.

10. Contact Us:

  • If you have any questions, concerns, or feedback regarding these Terms and Conditions or our services, please contact us at: Address: 2/560 High Street, Penrith New South Wales 2750, Australia
  • Phone: 0434703907
  • Email: enquiryatcookscastle@gmail.com




Thank you for choosing Cook's Castle Penrith. We hope you enjoy your experience!